Frequently Asked Questions
How much is my deductible and when do I pay?
The amount of your deductible amount is determined by the insurance policy. Usually the deductible is payable at the time of service to the provider of the service. Vehicle collision deductibles are usually paid to the repair center when you take delivery of your vehicle. If you are unsure of the deductible amount for your auto repair claim, look on your insurance card for information or contact your auto insurance agent’s office. It is always a good idea to check your deductible amounts before you request repairs to your vehicle. Different types of claims can have different deductibles.Will you use new manufacturer (Ford, Honda, GM, Chevrolet, etc.) parts for my vehicle?
Original equipment manufacturer's (OEM) parts are always the first choice for Bill's Body Shop when repairing your vehicle. We firmly believe that these parts are the best choice when restoring your vehicle to its pre-accident condition. However, sometimes OEM parts are not the most cost-effective solution. Many insurance policies require the use of alternative parts known as aftermarket (AM) products. We suggest that you check with your insurance company to see what your policy covers. In addition to AM parts there are re-conditioned parts, recycled parts, and certified AM parts. Bill's Body Shop can help you decide what parts should be used based on your specific needs. Some insurance policies give you the option of upgrading to OEM parts, while others will not cover the additional cost. It all depends on your individual insurance policy. Your insurance carrier can answer specific questions you may have on this matter.Will the new paint match the old paint?
The complexities of today's colors and materials have never been more challenging. That is why Bill's Body Shop's automotive refinish technicians are trained, certified professionals who have years of experience in the refinishing process. The training and certification process ensures our customers' satisfaction. Bill's Body Shop is able to offer a limited lifetime warranty on all refinish repairs.My insurance company is suggesting a particular (or 'approved') body shop. Do I have to use them?
No. You do not have to use the insurance company’s preferred repair center. Just tell the insurance claim adjuster that you have a repair center that you trust. Many insurance companies will send out an appraiser to inspect any damage and file the claim. Some companies will accept a copy of the estimate from the repair center along with photographs for their internal review. Bottom Line: the vehicle owner always has the final choice of what repair center is used.How long should I wait after a repair to wash my car?
Washing your car should not create problems. In most cases it is perfectly safe to wash your car right after you get it back from Bill's Body Shop, but we may give you more detailed instructions for your specific repair service.
The #1 auto repair service center in the St. Louis area!